PLEASE READ THE FOLLOWING
TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All
users of this site agree that access to and use of this site are
subject to the following terms and conditions and other applicable
law. If you do not agree to these terms and conditions, please do not
use this site.
Our Shipping Policy, Repair and Return Policies as appear below
also are governed by our Terms
of Use and Privacy
Policy, which you should also review.
Continental United States Orders:
are processed and shipped normally within 24-48 hours Monday -
Most internet orders placed before
12pm Eastern Time Monday thru Friday will be processed and confirmed
the same day.
Please note, orders placed after
12pm Eastern Standard Time Monday thru Friday, may not be processed
and confirmed until the following business day.
Orders placed after 12pm Friday
generally will be processed and confirmed on the following Monday.
Holidays, Saturdays and Sundays
are not business days.
We observe all federal holidays,
as well as customary holidays.
Orders placed on Saturday or
Sunday will be processed and confirmed on Monday (most orders will
also ship Monday).
Order acknowledgment, confirmation
of product availability, and shipping tracking information will be
provided to you via email after your order is processed.
Order acceptance occurs only when
your order has been shipped. We will notify you by email when that
International locations, custom
orders, large, oversized, multi-boxed items may incur additional
shipping charges, delays or alterations to the order before it is
accepted and shipped. If we determine that your order will require
any shipping and handling charges in addition to those displayed
during the order process, we will notify you by email and ask you to
approve the additional charges. We will not ship your order until
you have approved the additional charges, which may delay shipping.
If you are not satisfied with any additional charges, we will offer
you the opportunity to change or cancel your order.
Orders are shipped standard via
USPS. We do ship to P.O. Boxes.
We verify all credit cards before
shipping. In some cases, this may delay the orders estimated
processing and delivery dates.
Expected Delivery Dates: USPS Priority Mail (Standard): 3-7
business days after order processing not including weekends or
holidays. Custom shipping options will be congruent with the
standards for that carrier.
Standard shipping is via USPS priority mail
with delivery confirmation. Insurance is optional, we will not be
responsible for packages that are shipped to areas that we cannot
apply delivery confirmation or tracking, so we reserve the right to
cancel orders at our sole discretion in such instances.
This is rarely an issue, however; upon delivery please inspect
your package completely. If you notice any excessive damage to the
package that you feel may have damaged the contents of the box please
refuse the package and notify us immediately. If asked to fill out a
damage form please do so.
Customer Service, Returns and Order
fulfillment Department: Renaissance Charge, LLC PO BOX 509 Hayden, ID 83835
NOTE: For answers to technical questions
please call 208-772-4514
during normal business hours, 9- 5 PM Pacific
time, or: Email
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Orders may be canceled prior to processing by the merchant account
without penalty. All sales are final once an order has been processed
by the merchant account gateway service and or has been shipped. We
will accept returns of products that do not carry a 30 day money back
guarantee for exchange or refund at our sole discretion on a per
incident basis. Also see: Returns Repairs and Exchanges below.
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Items must be new, unused, and in
in as received condition, If returned in used or damaged condition
fees may be charged for damage to such items. Returns are contingent
of a 10% restock fee, Renaissance may waive the restock fee at
Renaissance's sole discretion.
Shipping and handling charges are
Items must include original
receipt, invoice or packing slip.
Defective items are subject to our
inspection before a refund or exchange is approved.
When applicable, defective items must be sent
directly to the manufacturer for repair or replacement.
- Electronic Parts are non-returnable.
Contact us directly for technical support
or repairs before returning items.
All returns require a return authorization from us. Before you
return an item to us please call or send us an email stating your
reason for a return. We will email you provide instructions to
complete an authorized return. Unauthorized returns will not be
How do we protect visitor information?
We implement a variety of security measures to maintain
the safety of your personal information. Your personal information is
contained behind secured networks and is only accessible by a limited
number of persons who have special access rights to such systems, and
are required to keep the information confidential. When you place
orders or access your personal information, we offer the use of a
secure server. All sensitive/credit information you supply is
transmitted via 2048-bit Secure Socket Layer (SSL) technology and
then encrypted as tokens into our databases to be only accessed as
stated in our Privacy
Renaissance, LLC its officers, directors, employees,
agents, licensors and suppliers (collectively the "Service
Providers") adhere to strict industry standards for payment
2048-bit Secure Sockets Layer (SSL) technology for
secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software
methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI)
Data Security Standard.
You must be 18 or of legal age to make purchases from
Please note for your records that your credit card
statement will show that you were billed by potentialtec.com and/or
Renaissance, LLC for orders placed at this web site.
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We reserve the right to refuse sales to
anyone at our sole discretion. Purchase of our products, wholesale,
singly or in bulk, does not imply a formal business association with
Renaissance Charge, LLC. Wholesale and Bulk purchases or affiliate program
purchases are subject to a commission or reduced cost to the buyer and are not for
territory or the "right" to sell our products, nor does it convey distributorship or dealer arrangements. We make NO FREE-ENERGY
DO NOT GUARANTEE OVER-UNITY AND DO NOT
AUTHORIZE ANYONE UNDER ANY CIRCUMSTANCES WITHOUT EXCEPTION, TO MAKE
SUCH CLAIMS ABOUT OUR PRODUCTS.
All bulk purchases will be taxed as is
applicable. Any purchaser of our products, who then resells such
products or by-products, does so at their sole discretion, and is
solely liable for their actions in so doing without exception, and
does not constitute a joint venture, partnership, employment, or
agency relationship between you and Renaissance,
LLC as a result of this Agreement as per
more information contact: Renaissance
N. Aero Dr. Suite #3
83835 Phone: 208-772-4514
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The unconditional money back guarantee does not apply to refused
shipments that are not damaged. After an order has been processed and
shipped, then the Buyer refuses to accept delivery from the delivery
carrier, will be subject to a 20% restocking charge in addition to
the shipping fee.
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Our web store does not automatically allow shipping to many
locations outside of the USA or Canada. This is because customization
of power supplies and shipping complexities inhibit automation of
sales to those locations.
If you are interested in purchasing products
from an International location you may inquire here: Email
If delivery confirmation and insurance is
unavailable to your Country, or area, international customers must
complete the required steps as outlined in the product description of
the web store PRIOR to ordering, in the event of complications we
will contact you regarding your options or notify you that your order
has been declined and or refunded.
Your packages may be subject to the customs fees and import duties
of the country to which you have your order shipped. These charges
are always the recipient's responsibility.
Limitations (International Locations)
products shipped internationally, please note that any manufacturer
warranty may not be valid; manufacturer service options may not be
available; product manuals, instructions and safety warnings may not
be in destination country languages; the products (and accompanying
materials) may not be designed in accordance with destination country
standards, specifications, and labeling requirements; and the
products may not conform to destination country voltage and other
electrical standards (requiring use of an adapter or converter if
appropriate). You are responsible for assuring that the product can
be lawfully imported to the destination country.
When ordering from potentialtec.com/Renaisance, LLC, the recipient
is the importer of record and must comply with all laws and
regulations of the destination country.
Privacy (International Locations)
privacy is important to us, and we know that you care about how
information about your order is used and shared. We would like our
international customers and customers shipping products
internationally to be aware that cross-border shipments are subject
to opening and inspection by customs authorities.
Also, we may provide certain order, shipment, and product
information, such as titles, to our international carriers, and such
information may be communicated by the carriers to customs
authorities in order to facilitate customs clearance and comply with
If the order is a gift, the package is marked "Gift,"
but the cost of the item is still stated on the customs form.
Customs authorities require the value of the gift item to be
stated directly on the package.
Surcharges for Heavy or Bulky Items (International
Additional shipping and handling charges apply
to media items of unusual size or weight.
Customs, Duties, and Taxes (International Locations)
are responsible for assuring that the product can be lawfully
imported to the destination country. When ordering from
potentialtec.com/Renaissance, LLC, the recipient is the importer of
record and must comply with all laws and regulations of the
destination country. Orders that are shipped to countries outside of
the United States may be subject to import taxes, customs duties and
fees levied by the destination country.
The recipient of an international shipment may be subject to such
import taxes, customs duties and fees, which are levied once a
shipment reaches your country. Additional charges for customs
clearance must be borne by the recipient; we have no control over
these charges and cannot predict what they may be. Customs policies
vary widely from country to country; you should contact your local
customs office for further information. When customs clearance
procedures are required, it can cause delays beyond our original
Purchases may be subject to these import taxes, custom duties and
fees. These fees can vary widely from country to country. Please
contact your local customs office for further information.
Returns & Replacements (International Locations)
The above terms also apply to the shipment of any
replacement product that might be shipped if there is a problem with
the original shipment. If you return a product to us, you will be the
exporter from the destination country. Title and risk of loss
transfer to us upon receipt at our fulfillment centers. For
additional information please use the "Customer Service"
link on the navigation bar located at the top of every page, and
Waiver: European Union Notices
To the fullest
extent permitted by law, if You are located in a member state of the
European Union, You waive all notices, acknowledgments and
confirmations relative to contracting by electronic means which may
be required under Articles 10(1), 10(2), 11(1) and 11(2) of EU
Directive 2000/31/EC as implemented in Your jurisdiction in respect
of Your use of the Renaissance, LLC web sites and or services.
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using our site, you consent to these Shipping, Repair & Return
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These Terms were last modified on September
13, 2010 at 6:30
PM Pacific Time.